Welcome to the Complaints Channel of the Avinyó Group

This information channel, with public access, is a channel for reporting irregular practices received by any person linked to our organization.

The formulation of complaints through this channel will be carried out in accordance with the provisions of the Code of Conduct of the D’Avinyó Group and the Privacy Policy, which must be read and previously accepted that the complaints may contain personal data of the complainant or third parties.

We guarantee that the information provided will be treated in a completely confidential manner.

In the event that your complaint is related to the quality of any of our products, please contact Customer Service/Communication through any of the means established to do so on our website.

This channel allows you to report any infringement and/or irregularity within the material scope of art. 2 of Law 2/2023, of 20 February, regulating the protection of persons who report on regulatory infringements and the fight against corruption, incorporating Directive 2019/1937 of the European Parliament and of the Council, of 23 October 2019, on the protection of persons who report on infringements of Union law.

GRUP D’AVINYÓ makes available to reporting persons the Reporting Channel section of the corporate website www.grupdavinyo.com, as well as the possibility of providing information directly with the Information System Manager represented by the designated person within the entity’s HR Department through a personal interview and/or telephone call.

By sending this form, the complaint procedure will be initiated, in accordance with the provisions of Law 2/2023, with the aim of informing GRUP D’AVINYÓ of irregular practices related to our personnel, product, facilities, image of the group or any other that the complainant considers relevant to be investigated.

We inform you that the personal data provided through this channel, as well as those that may be collected during the investigation procedure, will be processed by the Head of the Internal Information System of GRUP D’AVINYÓ, guaranteeing its confidentiality and processing in a diligent manner.

At the time of receiving the complaint, an initial assessment will be carried out on whether it is well-founded or if there are suspicions that it may be criminal conduct.

It may be the case that communication with the reporting person must be maintained, as well as requesting additional information in order to carry out a diligent investigation. Likewise, GRUP D’AVINYÓ guarantees that the person reporting and the people affected by the complaint will have the right to preserve their identity, in accordance with the provisions of article 32 of Law 2/23. In addition, reporting persons have a series of rights, when the information they provide complies with the requirements established in articles 2 and 35 of this Law, among which the prohibition of retaliation (art. 36) stands out.

Within a maximum period of 7 calendar days, from the receipt of the complaint, you will receive a receipt, except in the case that this could endanger the confidentiality of the communication, in accordance with the provisions of art. 9.2.c of Law 2/23.

From this moment, the communication received will be processed and a maximum period for responding to the investigation actions will be determined, which may not exceed 3 months from the receipt of the communication, except for cases of particular complexity in which it is necessary to extend the period up to 3 more months.

Regarding the personal data processed, these will be kept during the investigation procedure and the processing of any legal proceedings that may arise. They will then be destroyed.

Providing your contact details will help us to manage your complaint more effectively. If you do not wish to provide this information, please do not do so.